Certificate Regeneration Error Troubleshooting Guide
Steps 1: Navigate to the Appliances section, select Regenrate Certificate. Steps 2: After the certificate is regenerated, reboot the device by...
Ray AP Troubleshooting
Last updated: Mar 18, 2026
Improving Client Wi-Fi Speeds Using ACS (Automatic Channel Selection) Command
Problem: Slow Client Speeds in a Multi-AP Environment In networks with many access points (APs), clients sometimes experience: Slow internet speeds Unstable connections Lag...
Last updated: Mar 18, 2026
How to Manually Debug Your Ray Access Point
As promised, setting up your first AP (Access Point) is quick and easy. However, you might face a few small issues during the first-time...
Last updated: Mar 18, 2026
Ray Access Points – Complete Troubleshooting Guide
Purpose: To assist users in identifying and resolving issues based on LED light indicators during Ray APN (Access Point Node) setup or operation. No LED...
Last updated: Mar 18, 2026
Troubleshoot Client/ Users connectivity issue
1. Check jobs First, check whether all jobs are finished or not. When we do configurations like creating a captive portal or adding Mac addresses...
Last updated: Mar 18, 2026
Network troubleshooting on Ray devices using commands
When troubleshooting network issues on Ray devices, it’s important to follow a systematic approach to identify and resolve the problem. Here are some steps...
Last updated: Mar 18, 2026
How to troubleshoot latency issue on RAY device
Latency in networking refers to the time it takes for data to travel from one point to another. It is the delay between the...
Last updated: Mar 18, 2026
Cannot connect to this network – Wi-Fi Network
If your mobile or PC Wi-Fi is not connecting to Ray Broadcast SSID, it could be due to multiple reasons. Let’s discuss them below:...
Last updated: Mar 18, 2026
Factory Reset – Ray Device
Sometimes, devices need to bring back to very initial OS and default configuration which can be due to multiple reasons such as removing a...
Last updated: Mar 18, 2026
Gateway/Routed ssid No Internet Troubleshooting
Make sure the following steps are done : In the Network profile that is selected for guest ssid , make sure the following is...
Last updated: Mar 18, 2026