Troubleshooting issues related to accessing the Ray App store
The Ray App Store TABLE OF CONTENTS A Brief description of the Ray App store What actions can be...
Ray AP Troubleshooting
Last updated: Mar 18, 2026
Ray appliance Unable to connect to controller/Hub:
When a Ray appliance cannot obtain a dynamic IP address or requires Static/PPPoE Configuration to get access to the internet, The Ray console...
Last updated: Mar 18, 2026
User Connectivity/Disconnection/Packet drop/Slowness issue
1. Get the specific client mac address who is facing issue. Fetch latest clients and check the signal strenght. If its low, ask the...
Last updated: Mar 18, 2026
Laptop or PC cannot connect to or cannot find Wi-Fi 6 SSID network
Wi-Fi 6 is an industry certification for products that support the new wireless standard 802.11ax. Wi-Fi 6 is often referred to as “High Efficiency...
Last updated: Mar 18, 2026
SSID Broadcast
Check SSID BROAD CAST. IF IT SHOWS ONLY ONE THEN THERE MAY BE ISSUE. HOW WE CAN CHECK SEE THE BELOW PROCESS. LOGIN TO...
Last updated: Mar 18, 2026
SNR Ratio setting
How to check SNR ratio. And fix value of SNR Ratio. First login into cloud.ray.life with username and password. After that you have to...
Last updated: Mar 18, 2026
Light indication and stuck with reason
First time set up of APN OR RAY WIFI. CONNECT WAN PORT OF WIFI TO INTERNET. IF WE...
Last updated: Mar 18, 2026
Ray Wifi6 APs insufficient power from Cisco Switches
The Ray R6A-C Aps have a higher power output requirement – 18 W minimum upto 30 W By default Cisco switches only give the...
Last updated: Mar 18, 2026
Manual debugging of Ray AP
As promised, our first AP setup is very easy and quick, though there are few challenges you may face during the Firs time AP...
Last updated: Mar 18, 2026
Troubleshoot your first AP setup during registration
Troubleshoot your first AP setup during registration During your first time Ray AP setup (Firs time AP setup) almost in all cases the...
Last updated: Mar 18, 2026